Trusted UK IT Services Since 1994
Reliable Technology Support For Homes & Businesses Across The UK
Continue Solutions provides consultation, on-site and virtual IT support, and hardware repair from a team of engineers who pick up the phone. No tickets routed overseas. No jargon.
30+ Years In The Sector
UK-Based Engineers
ITIL-Aligned Practice
No Long Lock-Ins
About Us
An IT partner that picks up the phone — and solves the problem.
Founded in 1994, Continue Solutions has spent three decades helping British organisations and households get more out of their technology. We started by wiring small offices and now run service desks to ITIL standards, deliver complex IT projects, and keep family laptops humming.
Our clients keep coming back because we keep it plain. You speak to the same engineer who fixed it last time. You get a written quote before the work starts. And we tell you when you don't need to spend the money.
Our Mission
Technology should be the quiet thing that just works.
We help homeowners and business owners spend less time thinking about their IT and more time doing what they do. Practical engineering, written quotes, and one phone number you can ring.
30+
Years delivering UK IT services
5,400+
Support tickets resolved last year
96%
Of clients renew their support contract
Our Services
Three service lines, one direct number.
Whether you're a UK business standardising your service desk or a homeowner whose laptop won't boot, the work is done by the same team of British engineers.
Technology Consultation Services
Strategic planning that turns scattered IT into a system you can run. We design service desks to ITIL standards and lead the projects that bring them in on time.
- Service desk design & ITIL alignment
- IT project management
- Vendor & supplier review
- Cloud & infrastructure roadmaps
Home & Business IT Support
Virtual and on-site IT support for UK customers. The same engineer handles the family Wi-Fi and the office network — calmly, and on the first call where possible.
- Remote (virtual) support
- On-site engineer visits
- Network, Wi-Fi & security
- Backups & account recovery
Hardware Breakfix Services
Laptop and PC repair work in our UK workshop. Diagnostics within 24 hours, a fixed-price quote before any work, and most jobs back with you inside a week.
- Laptop & PC diagnostics
- Screen, keyboard & battery
- Data recovery & transfers
- Component-level board repair
Why Continue Solutions
Engineering that respects your time, your budget, and your business.
Tailored, Not Templated
Every recommendation is sized to the organisation in front of us. A five-person studio in Brighton does not need a 200-seat ticketing platform. We tell you what fits.
Pragmatic, Not Salesy
We earn the work by being right, not by upselling. If the problem is a £40 cable, we fit a £40 cable. If you need a project plan, we'll write one — and stick to it.
Specialised UK Coverage
UK-based engineers covering London, the South East, the Midlands, and the North West, with a single phone line that always reaches a real person.
By The Numbers
Service levels we hold ourselves to.
Measured across 5,400+ tickets across UK home and business clients during the last twelve months.
92%
Of issues resolved on the first call or visit
First-Contact Resolution
4.2 hr
Median on-site response time
UK Onsite SLA
100%
UK-based engineers — never offshored
Locally Staffed
Engagement Plans
Straightforward pricing. No surprises on the invoice.
Two ways to work with us. Move between them as your needs change — there are no annual contracts.
Home & Hardware
£89 / visit
Pay-as-you-go support for homes and very small offices. Book a visit, get a written quote, pay for the work — that's it.
- Remote or on-site, your choice
- Fixed quote before work starts
- Hardware diagnostics within 24 hr
- 90-day workmanship warranty
NO CALL-OUT FEE
Book A Visit
Business Support
£349 / month
Managed support and consultation for UK businesses. ITIL-aligned service desk, dedicated lead engineer, monthly review.
- Service desk with response SLAs
- Dedicated UK lead engineer
- IT project management included
- Monthly written service report
ROLLING MONTHLY · 30-DAY NOTICE
Start A Conversation
In Their Words
Trusted by homes and businesses across the UK.
From single-laptop households in Surrey to thirty-seat agencies in Manchester, the brief is the same: keep it working, keep us informed.
"Continue Solutions built our service desk from scratch and stayed on as our outsourced IT team. Tickets are answered in minutes, projects come in on time, and the engineers actually explain what they did. Genuinely the calmest IT relationship we've ever had."
Get In Touch
Ready for IT support that just picks up the phone?
Tell us what's going on. We typically reply within one business day — for anything urgent, ring the number below and you'll get a UK engineer on the line.